Action Required: Migrate to FedEx REST API

FedEx Is Moving to a New API

FedEx is transitioning from their legacy Web Services APIs to their new REST APIs. Customers using FedEx shipping through ShipWise must migrate to the new FedEx REST integration by April 1, 2026 to ensure uninterrupted shipping services. This update is required to continue using FedEx for rating, label generation, and tracking within ShipWise.

What This Means

Customers currently using an older FedEx integration will need to reconnect their FedEx account using the new authentication flow. This update is required by FedEx and is not optional for accounts that are still using the legacy connection.

‍You can complete this on your own by following the instructions below, or you can contact our support team for assistance.

Who Needs to Complete This Update

You need to complete this update if:

• You use FedEx in ShipWise
• Your FedEx account is still connected through the older SOAP/Web Services integration
• You have been asked by ShipWise to reconnect your FedEx account

If your account has already been migrated to the REST API, no further action is needed.

What You Will Need

Before starting the update process, make sure you have access to the following:

• Your FedEx account information
• Access to the phone number or email tied to your FedEx account if using standard verification
• Your FedEx invoice if using invoice verification instead

‍*Important Note: This update only changes how ShipWise connects to FedEx. It does not change your ShipWise account setup, and it should not affect your day-to-day workflow once the reconnection is complete.

How to Migrate to the FedEx REST API

1. Log in to the ShipWise WebApp
2. Navigate to Carrier Accounts settings
3. Select FedEx
4. Follow the Migrate a FedEx Account to REST flow to convert your existing FedEx account.

The migration process is quick and designed to minimize disruption to your shipping operations.

Watch the Walkthrough

This short walkthrough shows exactly where to go and how to complete the migration process step by step.

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Why This Matters

If your FedEx account is not migrated to the REST API:

• FedEx labels may fail to generate
• Rating requests may not return accurate rates
• Tracking updates may be interrupted
• Shipments using FedEx could be delayed

Migrating to the FedEx REST integration ensures your shipping operations continue without disruption.

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ShipWise is committed to delivering intelligent shipping solutions that simplify complex logistics for 3PLs and high-volume e-commerce shippers. With each update, we help you ship smarter, faster, and more profitably.

Need help exploring what's new?

📧 support@shipwise.com

💬 Check out the New ShipWise Community Forum

📞 Or schedule a time with your Account Manager

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